Terms and Conditions
Last updated: 07.02.2026
The owner of the online store katetoolate.eu (hereinafter the “Online Store”) is OÜ Katetoolate (registration code 17183542, address: Mäepealse tn 16‑29, 12619 Tallinn, Estonia).
By using the Online Store, the Customer agrees to these Terms & Conditions.
1. Validity of the Sales Contract, Product and Price Information
1.1. These Terms & Conditions apply to the purchase of goods from the Online Store.
1.2. The prices of products sold in the Online Store are displayed next to each product.
A delivery fee is added to the price. All prices are in euros (€).
1.3. The delivery fee depends on the buyer’s location and the selected delivery method.
The delivery fee is displayed to the Customer during checkout.
1.4. Product information is provided directly next to each item in the Online Store.
2. Placing an Order
2.1. To place an order, the Customer must add the desired products to the shopping cart.
2.2. To complete the order, the Customer must fill in all required data fields and choose a delivery method.
2.3. The total amount payable is then displayed, and the Customer can pay securely using the available payment methods.
2.4. Payments are processed through secure payment environments provided by the respective banks and payment service providers. The Seller does not have access to the Customer’s banking or credit card data.
2.5. The Sales Contract enters into force once the payment amount has been credited to the Online Store’s bank account.
2.6. If the ordered product cannot be delivered due to being out of stock or for any other reason, the Customer will be informed as soon as possible, and the full amount paid (including delivery cost) will be refunded without delay, but no later than within 14 days.
3. Delivery
3.1. Goods are delivered within Estonia.
3.2. The Customer can choose from the following delivery options:
– parcel lockers (Itella Smartpost, Omniva, DPD),
– other delivery options if available in checkout,
– pick‑up if offered by the Seller.
3.3. Delivery costs are borne by the Customer. The applicable delivery fees are displayed next to the delivery method.
3.4. Domestic deliveries generally arrive within 2–3 business days from the date the Sales Contract takes effect.
3.5. In exceptional cases, delivery may take up to 45 calendar days.
4. Right of Withdrawal (14 Days)
4.1. After receiving the order, the Customer has the right to withdraw from the contract within 14 days, in accordance with EU consumer protection law.
4.2. The right of withdrawal does not apply if the Customer is a legal entity.
4.3. The Customer may only use the product in a way necessary to determine its nature, characteristics, and functioning—similarly to what is allowed when testing the product in a physical store.
4.4. If the product has been used beyond what is permitted, or shows signs of wear, the Seller has the right to reduce the refund amount according to the decrease in value.
4.5. To withdraw from the purchase, the Customer must send a written withdrawal request to the email address katetoolate@gmail.com no later than 14 days after receiving the goods.
4.6. The Customer bears the direct cost of returning the goods, unless the return is due to an incorrect or defective product.
4.7. The product must be returned within 14 days after submitting the withdrawal request, or proof must be provided that the item has been handed over to a courier during that period.
4.8. The Seller refunds all amounts received from the Customer immediately after receiving the returned product, but no later than within 14 days from the date of receiving the withdrawal request.
4.9. The Seller may withhold the refund until the product has been returned or until the Customer provides proof of return—whichever occurs first.
4.10. If the Customer has chosen a delivery method more expensive than the least costly standard delivery method offered by the Online Store, the Seller is not obliged to refund the additional delivery costs.
4.11. The Seller has the right to cancel the transaction and reclaim the product if the price was mistakenly listed significantly below market value.
5. Filing a Complaint (Warranty)
5.1. The Online Store is liable for any non‑conformity or defect that existed at the time of delivery and becomes apparent within two years from the date of delivery to the Customer.
5.2. During the first one year, it is presumed that the defect existed at the time of delivery, unless proven otherwise.
5.3. The Customer must notify the Online Store of any defects within two months of discovering the issue, by emailing katetoolate@gmail.com.
5.4. The Seller is not liable for defects that occur after the goods have been delivered to the Customer.
5.5. If the product purchased from the Online Store has defects for which the Seller is responsible, the Seller will repair or replace the defective product. If repair or replacement is not possible, the Seller will refund the full purchase price.
5.6. The Seller will respond to consumer complaints in writing within 15 days.
6. Processing of Personal Data
6.1. OÜ Katetoolate is the controller of personal data.
6.2. The Online Store uses the Customer’s personal data solely for processing the order and delivering the goods.
6.3. Personal data required for delivery is forwarded to the transport service provider.
6.4.
Payments in the Online Store are processed via Voog Pay, which operates on Stripe’s secure and PCI‑compliant payment platform. Supported payment methods include major credit and debit cards (such as Visa, Mastercard, American Express) and digital wallets such as Apple Pay and Google Pay. For this purpose, the Customer’s necessary payment-related data is transferred to Voog Pay and Stripe. The Seller does not receive or store any sensitive card information.
6.5. The Online Store sends newsletters and offers to the Customer’s email address only if the Customer has explicitly opted in.
6.6. The Customer may unsubscribe from newsletters at any time by email or by following the instructions in the newsletter.
7. Dispute Resolution
7.1. If the Customer has any complaints regarding the Online Store, they must contact [add email].
7.2. If the Customer and the Seller cannot resolve a dispute through negotiations, the Customer may turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon).
7.3. EU consumers may also use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/